Refund policy

Last reviewed: 23 October 2026
Status: Proposed baseline — pending business confirmation.

VectorPilot Software Consulting Pte. Ltd. (UEN 201957862K) offers paid project-based consulting services. This policy explains how refunds and cancellations work for fees you pay under a signed statement of work.

Eligibility

Refunds apply to consulting fees prepaid before work begins. Once a milestone described in your statement of work has started, fees attributed to that milestone are non-refundable except where we fail to deliver the documented deliverables and cannot remedy the shortfall within a reasonable cure period.

Timeframe

You may cancel within seven calendar days of written fee confirmation and receive a full refund of amounts not yet earned, provided no profiling, implementation, or on-site work has commenced. Notify us in writing at info@vectorpilot.digital.

Deposits and milestones

Deposits secure calendar time and environment access. They are refundable under the seven-day window above. After work starts on a milestone, that milestone’s payment is earned and non-refundable.

Partial performance

If we mutually agree to stop an engagement early, we invoice only for completed milestones and actual time authorized in the statement of work. Unused prepaid balances are refunded within fourteen business days.

Processing

Approved refunds are returned via the original payment method unless otherwise agreed. Bank processing times may apply.

Rescheduling

Workshop or pairing sessions may be rescheduled with at least forty-eight hours’ notice without penalty. Late cancellations may forfeit that session fee if stated in your statement of work.

Fair trading

Nothing in this policy limits your rights under the Consumer Protection (Fair Trading) Act 2003 where they apply. We do not rely on unfair practices to avoid legitimate refund requests.

Contact

Refund requests: info@vectorpilot.digital or +65-6000-1902. Include your company name, statement of work reference, and payment date.